Claim Instructions
1. General Claim Instructions
You may file a claim three different ways:
  1. You can file a claim online at www.u-pic.com. You will need to have your client ID and the name your account is under in order to file an online claim.
  2. You may submit a claim by faxing the required documents to 818-971-3325.
  3. You can also mail all required claim documents to:
    29800 Agoura Road, Suite 200, Agoura Hills, CA 91301 .

If the claim is for damage, please hold on to the item until the claim has reached a resolution.

Claims will be paid out to the policy holder unless requested to do otherwise. One time purchases online will be paid out to the credit card holder unless requested to do otherwise.

For questions, you may contact our claims department at 800-955-4623 or contact them by email, claims@u-pic.com

1. General Claim Instructions
You may file a claim several ways:
  1. You may file a claim online here.
  2. You may submit a claim by faxing the required documents to 818-971-3325.
  3. You can also mail all required claim documents to:
    29800 Agoura Road, Suite 200, Agoura Hills, CA 91301 .

If the claim is for damage, please hold on to the item until the claim has reached a resolution.

Claims will be paid out to the policy holder unless requested to do otherwise. One time purchases online will be paid out to the credit card holder unless requested to do otherwise.

For questions, you may contact our claims department at 800-955-4623 or contact them by email, claims@u-pic.com

2. USPS or Fed-Ex Penny One Lost or Damaged Claim Instructions
  1. Complete a U-PIC claim form and submit within 90 days of the ship date
    *You must wait 21 days for lost domestic shipments and 45 days for lost international shipments before filing. For shipments to Italy, you must wait 60 days from the ship date before filing a claim. If the claim is for damage, you can file immediately.
  2. Copy of original invoice/receipt. If claim is for damage, supply a repair estimate and any salvage value if not repairable.
  3. Signed and dated statement from your Consignee (Buyer).
    *If a loss, the statement will not be valid if dated prior to the required wait period for a domestic/international shipment. You may obtain a copy of the buyer affidavit here, or you can request one by calling or emailing us at claims@u-pic.com.
3. Standard Carrier Claim Instructions (UPS, FedEx, DHL, LTL)
  1. You must file with the carrier (UPS, FedEx, etc) for the initial deductible (first $100.00 of value).
  2. Once carrier check is received, complete and submit a U-PIC claim form within 60 days of carrier payment.
  3. Supply a copy of the original invoice/receipt. If claim is for damage, supply a copy of a repair estimate and any salvage value if not repairable.
  4. Supply a copy of the carrier’s settlement check & any forms received/filed with carrier along with the tracking number for that shipment.
2. DHL Claim Instructions
  1. Complete a DHL / U-PIC claim form and submit within 90 days of the ship date
    *You must wait 21 days from the ship date before filing a claim for lost domestic shipments and 30 days for lost international shipments. If the claim is for damage, you can file immediately.
  2. Copy of original invoice/receipt. If claim is for damage, supply a repair estimate and any salvage value if not repairable.
  3. Signed and dated statement from your Consignee (Buyer).
    *If a loss, the statement will not be valid if dated prior to the required wait period for a domestic or international shipment. You may obtain a copy of the buyer affidavit here, or you can request one by calling or emailing us at claims@u-pic.com.